Refund policy

Refund & Return Policy

Last Updated: June 2026

At POLYN, we believe in thoughtful design, exceptional craftsmanship, and lasting quality. Every piece is created with care, and we want you to shop with confidence.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return, your item must:

  • Be unused, unworn, and in its original condition.
  • Include all original tags, packaging, and accessories.
  • Be free of stains, odors, damage, or signs of wear.

Items that do not meet these conditions may not be eligible for a refund.

Handmade Products

Many POLYN products are handcrafted by skilled artisans in Ukraine.

Due to the handmade nature of our products, slight variations in leather grain, texture, stitching, color, or finish are natural characteristics of the craftsmanship and make each piece unique. These variations are not considered defects and are not grounds for a return or refund.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Final sale items
  • Personalized or custom-made products
  • Items that have been worn, washed, altered, or damaged after delivery

Refunds

Once your return has been received and inspected, we'll notify you of the outcome.

If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for your financial institution to process the refund.

Original shipping charges are non-refundable.

Exchanges

We gladly offer exchanges for:

  • Defective or damaged products
  • Incorrect items received
  • Apparel size exchanges (subject to product availability)

Please contact us before sending any items back.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A brief description of the issue
  • Clear photographs of the product and packaging

We'll resolve the issue as quickly as possible.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item arrived damaged.
  • An incorrect item was shipped.
  • The product has a verified manufacturing defect.

For your protection, we recommend using a tracked shipping service, as POLYN cannot be responsible for returns lost in transit.

Contact Us

If you have any questions regarding your order, returns, or exchanges, we're here to help.

Email: info@polynbrand.com

Thank you for supporting POLYN and the skilled artisans behind every piece we create.