Shipping policy
Shipping Policy
Last Updated: June 25, 2026
At POLYN, every order is prepared with care. Many of our products are handcrafted by skilled artisans, and we are committed to delivering each piece safely and efficiently.
Order Processing
Orders are typically processed within 1–3 business days after payment has been received.
During product launches, holidays, or promotional events, processing times may be longer. If there are any significant delays, we will notify you by email.
Shipping Destinations
We currently ship throughout Canada, with international shipping available to select countries.
If your country is not available during checkout, please contact us at info@polynbrand.com.
Shipping Rates
Shipping costs are calculated at checkout based on your delivery address, package size, and selected shipping method.
From time to time, POLYN may offer free shipping promotions.
Estimated Delivery Times
Estimated delivery times begin once your order has been shipped.
Canada
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Standard Shipping: 2–7 business days
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Express Shipping: 1–3 business days (where available)
International
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Delivery times vary by destination and customs processing.
Please note that all delivery times are estimates and are not guaranteed.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.
Please allow up to 24 hours for tracking information to become active.
Customs & Import Duties
International customers are responsible for any customs duties, taxes, import fees, or brokerage charges required by their country.
POLYN is not responsible for delays caused by customs clearance.
Incorrect Shipping Information
Please ensure your shipping address is accurate before completing your purchase.
POLYN is not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.
Lost or Stolen Packages
Once an order has been transferred to the shipping carrier, responsibility for delivery rests with the carrier.
If your package is lost or damaged during transit, we will gladly assist you in opening a claim with the shipping provider.
POLYN is not responsible for packages marked as delivered by the carrier but reported as lost or stolen afterward.
Damaged Shipments
If your order arrives damaged, please contact us within 7 days of delivery.
Include:
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Your order number
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A description of the issue
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Clear photographs of the product and packaging
We'll work quickly to resolve the issue.
Questions
If you have any questions about shipping or your order, please contact us.
POLYN
polynbrand.com